Most service providers feel that video quality problems come from access networks and the home

New research has found that 84 percent of IPTV users consider video quality a major concern, and 78 percent say it is the major reason for support calls. A whopping 77 percent say its is the main reason for customer discontent.

The study, by Multimedia Research Group (MRG) and commissioned by Symmetricom, a maker of IPTV monitoring solutions, focused on senior executives of very large and midsize telco service providers throughout the nation.

More than 72 percent of the participants said all video quality problems come from access networks and the home. More than 77 percent said existing video quality monitoring systems were not accurate and were not end-to-end — a situation that has led to significant dissatisfaction among executives.

A new study of senior executives of telco service providers finds video quality lacking across the country.

Also, a lack of tools to measure end-user quality is likely responsible for the nearly 40 percent of technical issues that come from the home. Less than half of respondents conduct deep packet (MPEG), P and B frames and groups of pictures inspections.

To download the complete study, visit http://qoe.symmetricom.com/thank_you/index.asp?page=IPTV_Study1.